Shipping policy

Shipping and Delivery

We aim to make every Sugar House Atelier order feel smooth, seamless, and special. Below is everything you need to know about how your order arrives.

Processing Times

Orders are processed within 1 to 2 business days. You will receive a confirmation email once your order has been dispatched.

Shipping Times

Shipping estimates:

• Australia: 2 to 6 business days

• New Zealand: 4 to 10 business days

• UK and international: Varies by destination

(Shipping times may be affected by carrier delays during busy periods.)

Shipping Costs

Shipping rates are calculated at checkout based on your location and order size.

Order Tracking

Once your order is shipped, you will receive a tracking link so you can follow your parcel every step of the way.

Delivery Issues

If your parcel is delayed, missing, or damaged, please reach out via the Contact Us page and our team will assist you promptly.